The Position
this role is for candidates who speak fluent ENGLISH, in addition to fluent/native CHINESE/MANDARIN.
The Account Manager position at Machinio.com is critical to the growth of the company. If you are fluent/proficient in CHINESE and ENGLISH (required), have 2+ years of experience in client relationships, are hard working, thrive in a fast-paced environment, and want to make an immediate impact, this role is a great opportunity for you. As an Account Manager, you will work with a very high-performing team on maintaining existing client relationships in China, renewing and potentially upselling their yearly memberships, and strategize with the team on overall client retention in our APAC market. Together, we're innovating a multi-generational $400 BILLION dollar industry. The experience you obtain at Machinio in 3 months is worth more than experience you'd obtain in 1 year anywhere else!
With teams in North America, Europe and Asia, and operations all over the world, this role offers the unique opportunity to be a part of something unconventional, and the ability to and flexibility to work from anywhere in the world.
Machinio
We are the fastest growing machinery marketplace in the world, featured in Forbes (founders recognized as 30 under 30), Crain’s Chicago Business, Successful Farming, and Inc.com, and more.
Work Life
- Vacation policy.
- Office in the heart of Shanghai (this role is an in-office role at our Longemont Yes Tower office from Monday to Friday).
- Modern work equipment provided to all team members.
- Casual, collaborative, fast-paced work environment and a fun team (we’re cool).
- In-person team events and really fun in-person holiday parties!
- Employee milestone program.
Responsibilities:
- Attend to all paying member's needs, build relationships, and maintain the client’s experience with Machinio's services for the duration of their membership.
- Renew/upsell annual memberships, using effective negotiation skills.
- Review each account regularly to ensure client's ROI maximization.
- Report back to the development team on client's technical issues, concerns and any related requests that can be improved/fixed/changed.
- Collaborate with the renewals team and other teams to improve aspects applicable to your role, as well as to the overall growth of the company.
Requirements:
- Fluent/Native CHINESE and ENGLISH, REQUIRED.
- Ability to go to our office at Longemont Yes Tower from Monday thru Friday.
- 2+ years of experience in account management, sales, and/or client relationships.
- Excellent communication and collaboration skills
- Strong analytical and negotiation skills
- Client-focused, with a strong problem-solving approach
Compensation
- Base salary
- Generous commission structure
Our Interview Process:
- Step 1 - Phone Interview with the Senior Director of Operations to get to know you, your background and tell you about us!
- Step 2 - Google Meets video interview with our Account Management Team Leads to discuss the role in depth.
- Step 3 - Final interview with our VP.
We are efficient decision-makers. Our interview process has a quick timeline and we do not waste time. We are not recruiters, we are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team for which you are interviewing. We take time to interview and build teams because our people are our most important resource!